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Services

PowerSentinel Service & Support — Full Lifecycle Partnership

From pre-sales engineering through commissioning, preventive maintenance, and emergency response — our global service network supports your critical power systems across 94 countries.

What We Offer

End-to-End Support Across the Equipment Lifecycle

Pre-Sales Engineering

Load flow analysis, UPS sizing calculations, single-line diagram review, and formal solution proposal — at no cost for projects exceeding 50kVA. Typical response within 48 hours.

Installation & Commissioning

Factory-trained commissioning engineers execute IEC 62040-1 and UL 1778 acceptance tests, deliver witnessed FAT and SAT documentation, and complete IQ/OQ protocols for regulated industries.

Preventive Maintenance Contracts

Annual PM visits with battery impedance testing, capacitor health analysis, firmware updates, and full operational verification — with contractual uptime commitments for strategic accounts.

Emergency Response

24/7 critical fault hotline staffed by licensed electrical engineers. On-site mean time to respond: <4 hours in metropolitan areas, <12 hours globally. Emergency stock program for critical components.

Battery Replacement & Upgrade

VRLA, Li-ion, and NiCd battery replacement with safe disposal in compliance with WEEE and local regulations. In-service battery swap without UPS shutdown for modular series.

Remote Monitoring & DCIM Integration

PowerSentinel Management Suite — free multi-site UPS monitoring software with SNMP traps, automated email alerts, and battery health trend reports. DCIM API integration on request.

Our Commitment

Service Performance We Stand Behind

We do not offer aspirational targets — we publish contractual service metrics because measurable accountability is what our customers in data centers, hospitals, and process plants require.

Service MetricStandardPremium SLA
Technical Hotline Response<2 hours<30 minutes
First-Call Resolution>80%>90%
On-Site Response (Metro)<4 hours<2 hours
Emergency Parts Supply72 hours24 hours
Annual PM Visits1 per year2 per year
Firmware UpdatesIncludedIncluded
PowerSentinel on-site UPS commissioning and maintenance service
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Discuss Your Service Requirements with Our Team

Whether you need commissioning support for a new installation or a maintenance contract for an existing fleet, our service team will design a support program around your operational requirements.

Talk to Our Engineers