Privacy Policy — PowerSentinel

1. Data Controller

The data controller for personal data collected through this Site is PowerSentinel AG, Industriestrasse 48, 8304 Wallisellen, Zurich, Switzerland. You may contact our Data Protection Officer at: [email protected]

2. Data We Collect

We collect personal data you provide directly to us through:

• Inquiry and quote request forms — name, business email, company name, country, and project description
• Contact forms — name, email, company, phone number, and your message content
• Blog comment submissions — name, email, and optional website URL
• Technical support requests — contact information and equipment details

We also automatically collect certain technical data when you visit the Site, including IP address, browser type and version, pages visited, and time spent on pages, through standard server logs and analytics tools.

3. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases:

• Responding to inquiries (legitimate interest / contract performance) — to review your project requirements, prepare quotations, and provide technical information
• Technical support (contract performance) — to assist with product installation, troubleshooting, and maintenance queries
• Marketing communications (consent) — to send product updates, technical bulletins, and industry news if you have opted in. You may withdraw consent at any time
• Website analytics (legitimate interest) — to understand how the Site is used and improve its content and performance

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described above, or as required by applicable law. Inquiry and project data is retained for 7 years following the last business transaction. Analytics data is retained for 26 months. You may request deletion of your data at any time, subject to legal retention obligations.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• PowerSentinel subsidiaries and regional offices — to route your inquiry to the appropriate regional engineering team
• Authorized distributors — where you have requested to be connected with a local distribution partner
• Service providers — IT infrastructure, CRM, and analytics providers acting as data processors under our instructions
• Legal authorities — where required by applicable law or court order

6. International Data Transfers

PowerSentinel operates globally. Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms under applicable data protection law.

7. Your Rights (GDPR / Swiss nDSG)

If you are located in the EEA or Switzerland, you have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten") where no legal retention obligation exists
• Right to restriction of processing in certain circumstances
• Right to data portability in a structured, machine-readable format
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time (where processing is consent-based)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

8. Cookies

This Site uses essential cookies required for functionality (session management, security) and optional analytics cookies to understand Site usage. You may manage your cookie preferences through your browser settings. Blocking cookies may affect certain Site functionality.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit (TLS), access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute data security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by posting a revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

For any questions or requests relating to this Privacy Policy or your personal data, please contact:

Data Protection Officer, PowerSentinel AG
Industriestrasse 48, 8304 Wallisellen, Zurich, Switzerland
Email: [email protected]